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Compass Campers Canada

News and Facts

  • Our 2017 rental fleet will consist of 2017 and 2016 models.
  • The supplier is serving hundreds of repeat customers each year, who receive a small “welcome back” gift at departure;
  • The supplier is the first and currently the only company in Canada offering RVs with 3-point seat belts in its fleet;
  • All our rental vehicles are company owned;
  • Our vehicles are ready for delivery in the morning;
  • The supplier has modern, company owned shuttle buses, and offers your clients complimentary transfers;
  • The supplier's rental department employs people from over 10 different countries providing many of our international customers with service in their own language.
  • The supplier provides each guest with a complimentary shoulder bag with maps and brochures;
  • The supplier does not charge for additional drivers;
  • There is no hourly charge for the use of built-in generators;
  • The supplier does not charge for travel into the USA;
  • Our MH27-SW is specially designed for our disabled guests, available in Vancouver and Calgary;
  • All stations provide complimentary internet service;
  • GPS Navigation Systems are available for rent, pre-programmed with the supplier recommended campgrounds and the supplier's locations, and other essential information;
  • The supplier is giving back. Clients often have leftover food and supplies they cannot take with them so everything is boxed and donated to our local food banks – one more way the supplier is giving back to our community;
  • Wifi service available in 5 locations

Compass Campers Canada Rental Terms

The terms and conditions for this period are currently unavailable. If your travel dates fall within these terms, please contact us as new terms may apply which affect the cost of your rental.

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Compass Campers Canada Rental Terms for travel between 01-Jan-2007 and 31-Dec-2019

The terms and conditions for this period are currently unavailable. If your travel dates fall within these terms, please contact us as new terms may apply which affect the cost of your rental.

Terms of booking on this website 

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you.  If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.


Compass Campers Canada Insurance

Liability Coverage / Deductible Reducer and Waiver Agreements
1. LIABILITY COVERAGE

The supplier maintains liability coverage on all its rental vehicles to a maximum of CAD $5,000,000.00 for any bodily injury and property damage liability claims arising from the operation or use of its rental vehicles, provided all safety instructions as recommended by the supplier have been followed. Premiums for this Basic public liability coverage are included in all rental rates, which also include premiums for collision insurance and comprehensive insurance. Reduction and waiver agreements are subject to the express terms of this rental contract and are null and void if any of the terms of the rental agreement are breached.

2. CDR – COLLISION DEDUCTIBLE REDUCTION AGREEMENT
    (Minimum charge of $175.00 will apply regardless of rental duration)
(Not available for rentals originating in Whitehorse between November 01 and March 31)
A collision deductible reducer is available for CAD $25.00 per day to a maximum of CAD $750.00 per rental and provides the following benefits:

  1. Optional CDR reduces the renter’s responsibility for damages from CAD $7,500.00 to CAD $750.00 per occurrence (exceptions are listed under clause #4);
  2. CDR will guarantee the renter a replacement vehicle when the renter’s vehicle becomes undrivable due to damage, even if the renter is at fault (unless the damage is a direct result of negligence, misuse or violation of restrictions). The replacement vehicle will be delivered to a location agreed upon by the supplier and the renter and will be dispatched within 24 hours from the time the renter notifies the supplier that the renter’s vehicle has become undrivable. Delivery will be limited to a province/state, which borders the province in which the renter took delivery of the renter’s vehicle. The supplier is not obliged to deliver van conversions, C-Large, C-XLarge, Adventurer 4, MH27-SW, or A-Luxury motorhomes to the Yukon, Northwest Territories, Nunavut, Newfoundland, Labrador or Alaska. Any expenses for accommodation, food etc. are the renter’s responsibility if the damage is the renter’s fault.
  3. Damages and deductibles are subject to applicable taxes;
  4. In case the CDR is not purchased, the supplier reserves the right to block the full deductible amount of $7,500 on the customer’s credit card (VISA, MC or AMEX).
  5. The following damages are covered under the CDR Reduction agreement (see exceptions under clause #4):
    • Motor vehicle accidents / Collision (including roof and underbody);
    • Hit and Run / Vandalism / Vehicle theft / Fire;
    • Damage due to break ins;
    • Tire damages;
    • Windshield damage;
    • General glass damage;
    • Impact with an animal;
    • Damages caused by back-up maneuvers;
    • Damages caused as a result of a natural disaster (hail, floods, storms);
    • Damages to the interior of the vehicle;
    • Replacement cost for lost keys or keys locked inside the vehicle.


3. CDW – COLLISION DEDUCTIBLE WAIVER AGREEMENT
(Minimum charge of $84.00 will apply regardless of rental duration)
  
(Not available for rentals originating in Whitehorse between November 01 and March 31)
CDW is available for CAD $12.00 per day. CDW reduces the renter’s responsibility for damages covered by the CDR agreement from CAD $750.00 to ZERO. This agreement is available only in combination with the CDR agreement.

The following damages are covered under CDW with $0.- (ZERO) deductible (exceptions are listed under clause #4):

  • Motor vehicle accidents / Collision (including roof and underbody);
  • Hit and Run / Vandalism / Vehicle theft / Fire;
  • Damage due to break ins;
  • Tire damages;
  • Windshield damage;
  • General glass damage;
  • Impact with an animal;
  • Damages caused by back-up maneuvers;
  • Damages caused as a result of a natural disaster (hail, floods, storms);
  • Damages to the interior of the vehicle;
  • Replacement cost for lost keys or keys locked inside the vehicle.


4. Exceptions:
All coverage agreements including CDR and CDW 
are null and void in the event of the following occurrences.

  • Damage was caused as a result of negligence / willful damage;
  • Damage was caused as a result of people using the vehicle without permission (not registered on the rental agreement);
  • Failure to maintain proper fluid levels;
  • Damages caused by using the wrong fuel or wrong fluids;
  • Failure to maintain proper tire pressure;
  • Damage due to misuse of the brakes (overheating), transmission or any other parts of the power train;
  • Damage due to violation of restricted travel areas (see clause #19 in our terms & conditions);
  • Damages caused by ignoring height restrictions and other road signs;
  • Driving under the influence of alcohol, drugs and/or other substances;
  • Damages caused as a result of travelling on ice roads;
  • Damages caused as a result of the use of snow chains;
  • Result of vehicle malfunction or damage consequent of deliberate and/or willful damage caused by an undetermined person or persons, and in accordance with the Rental Agreement signed by the renter.

Charges for towing or recovery of a vehicle not arranged through Roadside Assistance (Ford / Dodge / Chevrolet) are not covered under the CDR or CDW agreement unless the renter can prove that contact with Ford / Dodge / Chevrolet was established and service was declined.

Theft, loss or damage of personal property and personal injuries are the renter’s responsibility.

5. SECURITY DEPOSIT

A damage deposit equal to the amount of the deductible ($7,500 or $750) is required at the time of departure, authorizing the amount on a major credit card (VISA, MC or AMEX).
In the event of an accident, the supplier will retain the security deposit until the motor vehicle insurance company determines liability for the accident. If the motor vehicle insurance company notifies the supplier that the renter is not at fault, the supplier agrees to reimburse the security deposit immediately after receiving notification from the motor vehicle insurance company.

6. EXCHANGE RATE VARIATIONS

The supplier cannot be held responsible for exchange rate variations while a security deposit is being held.

7. INSURANCE COVERAGE THROUGH A THIRD PARTY
If the renter is covered for damages through a third party insurer, he/she agrees to pay the supplier for all damages upon return. It is the renter’s responsibility to re-claim the amount from his/her third party insurer, the supplier will not claim the amount on the customer’s behalf. It is the renter’s responsibility to examine his/her own policy to ensure that all damages are covered.

8. REPORTING OF DAMAGES / ACCIDENTS
Any damages and/or injuries involving a third party (vehicle, person and/or property) must be reported to the police immediately. All damages must be reported to the supplier as soon as possible.

Travel Restrictions
- Travel into Mexico is prohibited;
- Travel in Death Valley, California, is prohibited between June 1 and August 31;
- Non-public roads and off-road driving is prohibited at all times;
- The supplier does not allow the vehicle to be left unattended by renter in the city of Montreal, Quebec, Ottawa and New York. Failure to do so will void the insurance coverage and make the renter liable in case of theft and/or damages.
- Restrictions are in place for the following Northern roads:
 Yukon:  * Canol Road (Hwy 6), North of Ross River – no insurance coverage
               * Aishihik Lake Road – no insurance coverage
               * Road between Dease Lake and Telegraph Creek – allowed with 4x4 trucks only
 Alaska: * Dalton Highway (Hwy 11), – Restriction in place between Coldfoot and Prudhoe Bay:
                  (allowed with 4x4 trucks only between June 15th and Sep 15th )
               * McCarthy Road, between Chitina and McCarthy – no insurance coverage

The supplier reserves the right to limit travel on any roads or road sections based on changing conditions. Terms regarding vehicle replacement in case of breakdowns or accidents which are outlined in our insurance conditions do not apply to the above mentioned roads.